Question 1

What is accent translation software?

Accepted Answer

Accent translation software is a real-time speech AI tool that converts a speaker's accent into another target accent during a live call while keeping their original voice and words intact. Unlike accent reduction, it does not erase identity; Sanas processes speech in about 200 milliseconds so both parties hear a clearer accent without noticeable delay on the line.

Question 2

How is accent translation different from accent neutralization or reduction?

Accepted Answer

Accent neutralization and reduction aim to strip or flatten an accent, often through human coaching. Accent translation, by contrast, converts the accent in real time with software and preserves the speaker's voice and intent. Sanas frames this as translation, not erasure, so agents keep their identity while customers experience higher intelligibility and shorter average handle times.

Question 3

Does accent translation software reduce average handle time?

Accepted Answer

Yes. By improving intelligibility on the first attempt, accent translation reduces repeats and clarifications that inflate average handle time. Contact centers using real-time accent translation report measurable drops in AHT and gains in customer satisfaction and first call resolution, because callers understand the agent sooner and escalations tied to miscommunication fall.

Question 4

Is accent translation better than call center accent training?

Accepted Answer

Accent training takes weeks of human coaching and rarely transfers fully to live calls. Real-time accent translation applies on every call automatically with no curriculum, no agent practice time, and consistent results across a whole team. For scaled BPO operations, software removes the variability and ramp time that classroom accent training introduces.

Question 5

How much does accent translation software cost?

Accepted Answer

Accent translation software is typically priced per agent seat per month, with volume tiers for large contact centers. Sanas offers a demo and custom enterprise quotes rather than a flat public rate, and it ships free noise cancellation alongside accent translation. Request a demo to get pricing scoped to your seat count and deployment.

What political tussles between functions surfaced on calls?