Is Sanas better than call center accent training?

Sanas positions its real-time accent translation as an alternative to manual, human call center accent training — technology that works during the call rather than coaching agents to change how they speak.

Sanas's anti-erasure content ('Hire Talent, Not Accent') is the framing behind that stance: instead of training agents to alter their speech, Sanas translates accents in real time while reinforcing a dignity narrative.

Sanas has published agent-perspective content on what agents actually think about accent-translation technology, part of its case for real-time translation over training.